We are sure you spend a lot of time devising and implementing ways to improve the multi-channel customer experience. These days that will involve a particular emphasis on the brand’s online performance. Anaylin certainly do, and it is exciting to…
Customer Loyalty is still a ‘holy grail’ for many brands and it has become increasingly difficult to achieve is this world where marketing and offers are in your face 24/7 across an ever-increasing set of media. In fact, Anaylin think…
Most people certainly road-test a car before parting with substantial amounts of cash. So, why, are so many companies carefree with their marketing budgets without knowing the impact on customers, employees or the bottom line? From what we see one…
Increasingly legislation and concerns around personal privacy are prompting customers to think about who they want to hear from and share their personal information with. Historically, poor and ambiguous legal compliance understanding, poor data processes, disconnected data management and infrastructures…
